FAQ's
Returns & Exchanges
-
Shoot us an email at contact@lolitacollective.com! Please include your order number and the reason for the return in your message so we can best assist you.
Our team may take 24-48 hours to respond. If you don't hear from us within this timeframe, please reach out via social media, as it's possible your message ended up in our spam folder.
International customers will pay for return shipping out of pocket.
Gift cards are not eligible for returns.
Please understand that we only accept returns within 14 days of delivery
-
Refunds will be processed after our warehouse staff has accepted and inspected the returned items. They may take 3-5 business days to process through your bank.
If the returned items are physically damaged, show obvious signs of wear, have stains/markings, or foul odor, then no refund will be issued.
-
Mistakes happen during shipping. Please send us a message at contact@lolitacollective.com with photos of the broken item and we will be happy to send you a refund or replacement.
Please understand that we only accept returns within 14 days of delivery
-
Please let us know, as we would like to help find a way to retrieve your missing items and solve why that issue occurred. You can contact us via email at contact@lolitacollective.com. Please included your order number and name of item that is missing.
-
If you purchased something that does not fit and you wish to exchange for a different size, then you may do so within the 14 day return window.
Please note that you will have to pay for the shipping of the new item.
We do not accept exchanges of items that are 14 days after delivery.
Customers with international orders must cover return shipping.
Shipping & Delivery
-
Our items are handmade from all over the world. Some of our vendors have chosen to send their items to our warehouse. Our warehouse staff only ships packages on Wednesdays. We will do our best to ensure that your order is shipped the following Wednesday after purchase.
Some items, both domestic and international, ship directly from our manufacturers and may be made to order. If the Item is handmade, it may take between 5-20+ days to make.
Please check the listing of the product for the shipping location. If you need an item faster, please make a note in your order, and we will do our best to accommodate your request. -
Missouri, USA Warehouse - many small items ship from this location.
US shipping from this location starts at $6
International shipping from this location starts at $15
Domestic Vendors - in order to help our vendors sell on more channels without having stock held in our warehouse, we've switched to this option.
US shipping from this location starts at $6
International shipping from this location starts at $15
International Vendors
Our system does not allow our international vendors to order postage directly, so we request international vendors send stock to our warehouse. These items will ship from Kansas City, Missouri.US shipping from this location starts at $6
International shipping from this location starts at $15 -
Currently, we ship to the United States, Canada, and Australia. Due to recent shipping laws, we are no longer able to ship to the UK and the EU.
-
Processing time: typically 3 to 14 days.
If your item is housed at our US warehouse, it will ship on Wednesday.
Your item may be made-to-order. Please check the listing for that indication. Made-to-order items each have their own processing times set by the vendor.
Many of our items ship directly from their manufacturers and take an additional 5 - 8 days to process.
Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive, depending on the efficiency of your local postal service.
International shipping delivery times may vary between 2 and 12 weeks.
-
This could happen for many different reasons and we would like to help. It is best to contact us so we can look into it on our end.
Please check in with both your local post office or neighbors as
sometimes items get updated by mistake or get delivered to the house or apartment next to you.
Being a small business made of many independent designers, our sellers are not required to replace a stolen package. Theft is a crime and should be reported to the police. We will always reach out to our designers on your behalf, but we can not guarantee replacement from them if the item is marked as delivered. -
Please make sure that you have entered the right address when filling out your order. We do not cover lost or returned items that go missing caused by an incorrectly entered address.
If this occurs we will still try our best to locate and get your items to you. But additional shipping may occur from a return to sender and shipment back out to your location. You can reach us via email at contact@lolitacollective.com. -
If your package is lost by the postal courier or tracking has not updated in some time, then you will need to contact the courier to file an inquiry or claim.
Many of our packages ship through USPS. You can file a missing package claim or inquiry on missing mail through their website at USPS.com
If you need help locating where to file a claim for your missing package, please reach out to us via email at contact@lolitacollective.com
We are a small business and cannot afford to replace or refund missing packages. We thank you for your understanding.
-
Premium shipping is an upgraded shipping option that provides additional insurance on your package.
Standard shipping ships via USPS, and while there is some insurance, we have had an influx of reports of missing, lost, or misdelivered packages. We cannot refund orders that were incorrectly delivered or lost.
Premium shipping is typically through UPS. While issues with your shipment may still arise, there is a decreased chance of an incident occurring.
Please note that processing times are the same. Premium shipping does not mean faster processing and shipping times.
Items & Designers
-
Yes! Lolita Collective is an authorized seller of independent Lolita and other Japanese street fashion style brands in the United States, selling both online and in person at conventions. We take a commission on all of our sales, returning the majority of the sale back to the designer. Our brands are from all over the world, including American, European, and Asian brands!
-
Our vendors are allowed to send us any items they would like. We try to encourage our designers to send us items we believe will do best with our customers, but they are welcome to sell anything they would like.
-
Any company worldwide can join the Collective on the same terms. If a seller is located in China and would like to join the Collective, we offer them the same terms we offer all other designers. Many Chinese
designers also have their own stores on the Taobao marketplace. The designers set their own prices, not the Collective staff. If an item
seems more expensive, that is often because the price includes shipping directly from the vendor. -
We accept new applications periodically throughout the year. You can check our social media to see if and when our applications are open.
For more information, please drop us an e-mail at vendors@lolitacollective.com
Gift Cards
-
Our Storefront in Kansas City, Missouri offers physical gift cards. Any gift card purchased through our online store will be digital. A code with be sent to the customer's email address used at checkout.
-
Gift cards are non-refundable.
-
Gift cards purchased through our store or website have no expiration date.
However, gift cards that are donated as prizes for events (such as conventions, tea parties, and fashion expos) are valid for one year from the event date. Regardless if there is an expiration date listed on the gift card itself.
We do not honor expired gift cards.
-
Please email us at contact@lolitacollective.com so that we can do our best to rectify this situation. In most cases we can reissue the gift card by cancelling the previously purchased one.
Gift cards won as prizes at events cannot be replaced.